Refund Policy

Last updated: June 2026

Our Guarantee

At Evergreen Cleaning Services, we stand behind the quality of our work. If you're not satisfied with a cleaning we've provided, we want to make it right.

One-Time Cleanings

If you are not satisfied with the quality of a one-time cleaning, please contact us within 48 hours of service completion. We will either re-clean the areas in question at no additional charge or issue a full or partial refund at our discretion.

Recurring Cleanings

Recurring cleaning schedules can be canceled at any time. Here's how refunds work for recurring service:

• You may cancel your recurring schedule at any time with no cancellation fee.
• If you cancel before your next scheduled cleaning, no further charges will be made.
• If a cleaning has already been completed for the current billing period, that payment is non-refundable.
• If you are unsatisfied with a specific visit, contact us within 48 hours and we will re-clean or issue a prorated refund.

Weather & Emergency Cancellations

If we are unable to perform a scheduled cleaning due to severe weather or an emergency, we will reschedule at no additional cost. If rescheduling is not possible, a full refund will be issued for that visit.

How to Request a Refund

To request a refund or report an issue with your service, please contact us:

• Phone: (352) 462-0627
• Email: [email protected]

We aim to resolve all refund requests within 3-5 business days. Refunds are processed back to the original payment method.

Chargebacks

We kindly ask that you contact us before filing a chargeback with your bank. We are committed to resolving any issues directly and promptly.